This page describes what happens when you ask Prive to close your account. The latest published version is managed in our admin agreements pipeline — please refresh in a few moments if you do not see the full text.
What "close my account" means
Closure is a two-phase process. First, your account is locked immediately so no new activity can take place. Second, after a cooling-off window (currently 30 days), and once every cleanup task is complete, your account is permanently deleted.
What we do automatically
- Active Prive cards are closed with the card issuer (Reap).
- Every active eSIM is cancelled with eSIM Access.
- Bridge external bank accounts are deleted, virtual accounts are deactivated, and the Bridge customer record is deleted.
- Busha customer records are deleted (where applicable).
- All active subscriptions, in-flight orders and pending withdrawals are settled or cancelled.
- Sessions, refresh tokens and partner KYC shares are revoked.
- If you use a Privy embedded wallet, you must export your private key first.
What we are required to keep
Some records cannot be deleted at the moment you ask, because financial-services laws require us to retain them. We replace your user identifier with an opaque pseudonym so the records can no longer be tied back to you by name, email or phone.
- KYC / AML / sanctions screening — 5 years.
- Transactions, settlements, card spend records — 7 years.
- Fraud reports and disputes — 5 years.
- Accepted agreement versions — 7 years.
- Audit log entries — 7 years.
Contact
Cancel your closure request, ask about an in-flight closure or request a copy of the records we hold by emailing support@prive.money. Compliance enquiries: compliance@prive.money.